Rant about automated phone systems
So I got a new debit card and called to activate it this morning. It asked me to enter my 16 digit account number followed by the pound sign, then asked for my four digit security code followed by the pound sign.
Why is it that these automated phone systems are not smart enough to know that I have entered my 16 digits? Why must we still use the pound sign to tell the system that we are ready for the next step? The new systems that work with your voice instead of typing in the numbers obviously don’t need the pound sign (Can you imaging saying “pound” after telling them your account number?). Computers should be smarter than this.
There’s another company that annoys me with their phone system. I won’t say the name of the company, but let’s just say that I don’t find the system very Comcastic!. When you call in they ask for your phone number. After that, they typically will ask you to press 1 if you are a customer. First off, just ask if I’m calling from where my service is located, that’s what caller ID is for. Second, if I give you my number, can’t you check to see if I’m a customer!? Third, when I eventually talk to someone, they almost ALWAYS ask for my phone number again. What’s the point?
Tangently, I like the following clip from Bill Cosby on driving. Pretty funny. http://www.youtube.com/watch?v=TC9Z5XU1NjY
This entry was posted on Friday, September 5th, 2008 at 2:05 pm and is filed under Rant. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
